CUSTOMER SERVICE & GENERAL STORE INFORMATION
Where are you located?
We’ve now moved to Level 3 of the Myer Centre (in Rundle Mall), with our own orchestral strings room inside “Consortium Music”.
Where can I park?
Enter the Myer Centre car park from North Tce in the city.
Do you have a minimum EFTPOS amount?
Not really, but we do expect you to be considerate of the fact that every EFTPOS transaction is a cost to us.
Is there a warranty on the products you sell?
Yes. Australian Consumer Law says that anything new we sell must do what it is supposed to do for a reasonable amount of time. Although this varies depending on the product (with some suppliers, especially of keyboards, sometimes offering longer warranties) it is commonly accepted that 12 months is reasonable for most items. Secondhand items are not warranted in the same way but must be accurately represented at the time of the sale.
Shipping bulky items and to remote locations
Shipping quotes do not allow for bulky or heavy items to interstate addresses and delivery to remote locations. In these instances we will send you an amended shipping quote after you have completed, but before we have fulfilled your order. You can choose to either accept the amended shipping quote or receive a full refund.
When will my online order be shipped?
Your order will not be shipped until full payment has been made. If the ordered item(s) become unavailable during the time between order and payment, we will contact you and arrange delivery as soon as possible.
Does my ordered product include insurance?
All shipping costs quoted do NOT include insurance. If you would like to add insurance, please let us know at the time of your order.
What is your return policy?
If you change your mind or no longer require the goods for any reason we reserve the right to not provide a refund. However, subject to our discretion, we may allow you to exchange and / or upgrade some items. Any exchange or upgrade must be accompanied by receipt and be strictly within 7 days of purchase. Any refund offered under this “change of mind” policy will be subject to a 20% restocking fee. This policy in no way affects your refund / warranty rights under Australian Consumer Law.
Are your online prices the same as instore?
The prices and products advertised on our website are for sales from this website only (not necessarily in our Adelaide store). It is important to note that personal shoppers in-store may have access to sales, discounted prices or specials that are not made available or applicable online. We do our very best to make sure we keep our prices up to date but at times there may be a delay in doing so. In these cases, we ask for your understanding keeping in mind that, if a price change is necessary, we never charge your card without first getting confirmation via email or phone that you are completely happy with your order. All orders must be paid for before they will be sent.
PRODUCT SPECIFIC INFORMATION
Do you take in secondhand sheet music?
Unfortunately our new “orchestral strings” only format means we can no longer offer this service. You can try contacting “Mark” at Page and Turner on level 2 of the Myer Centre (ph: 08 7225 2318) and he may be able to assist you.
Do you buy instruments/take trade-ins?
We do – sometimes. We’re happy to consider whatever you would like to sell or trade-in and need to see it in store in order to let you know what it would be worth to us. It can be helpful to email us first to let us know what you have as market conditions can change, so we do not always accept all instruments.
Do you do repairs?
Our in-house luthiers rehair and repair bows and do most orchestral string instrument re-stringing and repairs. If for some reason your item requires specialist repair that we don’t usually handle, we usually know someone else who will be better qualified to assist you.
Do you give lessons?
We don’t, but we sometimes can let you know of teachers who have left their details with us and you can contact them direct.
Can I do work experience at your shop?
Unfortunately, at this time we are not able to accommodate work experience candidates.
How do I know what size violin my child needs?
It is important that children have the right size violin otherwise their progress will be inhibited. We need to have the child visit our store so that we can advise you on the right size for them at any given time.
Can you tune my violin and replace my strings?
We are happy, at no additional charge, to tune your violin and put on any violin, viola or cello strings you have purchased from us.